You have the right to know what you own: every fund must publish its full holdings monthly and its NAV daily. You have the right to know what you pay: the expense ratio and every commission must be disclosed. You have the right to leave: redemptions must be paid within SEBI's time limits.
You have the right to be told who is selling to you and what they earn. A distributor must disclose that they receive commission from the fund house. Crowwd publishes its category-wise commission range in its Commission Disclosure.
If something goes wrong, complain first to the fund house or distributor, then to SEBI through SCORES, its online grievance system. Every registered entity must respond within set timelines. Keep your folio number and statements; they are your evidence.
You are owed holdings, costs, commissions and your money back on time. Ask for all four.